Refund policy

Last Updated: June 19, 2026

At RevelSmart, your satisfaction is our top priority. We're committed to a clear, fair, and transparent return and refund experience for all our customers worldwide.

🕒 Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return, regardless of your location.

✅ Eligibility Criteria

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags intact
  • Accompanied by a receipt or proof of purchase

📧 To initiate a return, contact us at sales@revelsmart.com, or visit My Orders and tap the return icon on your order.

Once your return is approved, you'll receive instructions and a return shipping label where applicable. Returns without prior approval will not be accepted.

📦 Damages & Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly at no additional cost to you.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items
  • Sealed goods opened for hygiene or health reasons (e.g., personal care products)
  • Digital products that have been accessed or downloaded
  • Perishable goods (e.g., food, flowers, plants)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

If you're unsure whether your item qualifies, contact us before submitting a request.

🔁 Exchanges

We recommend returning your original item and placing a new order once the return is approved. This ensures the fastest processing time for you.

🚚 Return Shipping Costs

We aim to make returns as easy as possible:

  • Free return shipping is provided for the majority of orders across all supported countries
  • For certain countries or product categories, a nominal handling fee of $3–$9 USD may apply
  • Any return shipping cost exceeding $9 USD is fully covered by RevelSmart — you will never pay more than $9
  • You will always be informed of any applicable fees before confirming your return

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

Step Timeframe
Item received & inspected 1–3 business days
Approval notification sent Within 24 hours of inspection
Refund to original payment method Within 14 calendar days

⚠️ If more than 15 business days have passed since approval and you haven't received your refund, please contact us at sales@revelsmart.com

🇪🇺 EU Consumer Rights & Withdrawal Policy

Updated June 19, 2026 — In compliance with EU Directive 2023/2673 and the EU Consumer Rights Directive

If you are based in the European Union, you have additional consumer rights protected by EU law.

Right of Withdrawal

You have the right to withdraw from your order within 30 days of receiving your item — for any reason and without justification.

To exercise this right, use the withdrawal button available in your order confirmation email, or contact us at sales@revelsmart.com with your full name and order reference number. You will receive an automatic confirmation email within 24 hours.

How to Submit a Withdrawal Request

Step 1 — Go to your orders page at https://account.revelsmart.com/orders and tap the return or cancel button on your order, or use the withdrawal button in your confirmation email, or contact  sales@revelsmart.com

Step 2 — Provide your full name and order reference number

Step 3 — Receive your automatic confirmation email within 24 hours

Step 4 — Ship the item back using the provided label (if applicable)

Step 5 — Receive your refund within 14 calendar days of us receiving the return

Return Shipping — EU Orders

  • Free return shipping for most EU orders
  • A nominal fee of $3–$9 USD may apply for certain countries or products
  • Any cost exceeding $9 USD is fully covered by RevelSmart

Exceptions — EU Withdrawal Rights

In accordance with EU law, the right of withdrawal does not apply to:

  • Custom or personalized items
  • Sealed goods opened and unsuitable for return due to hygiene reasons
  • Digital content that has been accessed or downloaded

🌍 Regional Notes

🌙 Gulf Cooperation Council (GCC)

Country Consumer Rights
🇸🇦 Saudi Arabia Standard 30-day return policy applies. Saudi Consumer Protection regulations respected.
🇦🇪 United Arab Emirates Standard 30-day return policy applies. UAE Consumer Protection Law respected.
🇰🇼 Kuwait Standard 30-day return policy applies.
🇶🇦 Qatar Standard 30-day return policy applies.
🇧🇭 Bahrain Standard 30-day return policy applies.
🇴🇲 Oman Standard 30-day return policy applies.

🇪🇺 European Union

Full EU consumer rights apply, including the 30-day right of withdrawal as detailed above.

Country Notes
🇦🇹 Austria EU Directive 2023/2673 applies
🇧🇪 Belgium EU Directive 2023/2673 applies
🇧🇬 Bulgaria EU Directive 2023/2673 applies
🇭🇷 Croatia EU Directive 2023/2673 applies
🇨🇾 Cyprus EU Directive 2023/2673 applies
🇨🇿 Czech Republic EU Directive 2023/2673 applies
🇩🇰 Denmark EU Directive 2023/2673 applies
🇪🇪 Estonia EU Directive 2023/2673 applies
🇫🇮 Finland EU Directive 2023/2673 applies
🇫🇷 France EU Directive 2023/2673 applies
🇩🇪 Germany EU Directive 2023/2673 applies
🇬🇷 Greece EU Directive 2023/2673 applies
🇭🇺 Hungary EU Directive 2023/2673 applies
🇮🇪 Ireland EU Directive 2023/2673 applies
🇮🇹 Italy EU Directive 2023/2673 applies
🇱🇻 Latvia EU Directive 2023/2673 applies
🇱🇹 Lithuania EU Directive 2023/2673 applies
🇱🇺 Luxembourg EU Directive 2023/2673 applies
🇲🇹 Malta EU Directive 2023/2673 applies
🇳🇱 Netherlands EU Directive 2023/2673 applies
🇵🇱 Poland EU Directive 2023/2673 applies
🇵🇹 Portugal EU Directive 2023/2673 applies
🇷🇴 Romania EU Directive 2023/2673 applies
🇸🇰 Slovakia EU Directive 2023/2673 applies
🇸🇮 Slovenia EU Directive 2023/2673 applies
🇪🇸 Spain EU Directive 2023/2673 applies
🇸🇪 Sweden EU Directive 2023/2673 applies

🌐 Europe — Non-EU

Country Consumer Rights
🇬🇧 United Kingdom Post-Brexit, UK Consumer Contracts Regulations apply separately. You retain a 14-day cooling-off period in addition to our standard 30-day return policy.
🇳🇴 Norway EEA member. Consumer rights broadly aligned with EU standards.
🇮🇸 Iceland EEA member. Consumer rights broadly aligned with EU standards.
🇨🇭 Switzerland Swiss Consumer Protection Act applies. Standard 30-day return policy respected.
🇹🇷 Turkey Standard 30-day return policy applies. Turkish Consumer Protection Law respected.
🇺🇦 Ukraine Standard 30-day return policy applies.

🌏 Asia-Pacific

Country Consumer Rights
🇯🇵 Japan Standard 30-day return policy applies. Japanese Consumer Contract Act respected.
🇰🇷 Korea Standard 30-day return policy applies. Korean e-commerce consumer regulations respected.
🇦🇺 Australia Standard 30-day return policy applies. Australian Consumer Law (ACL) rights respected.
🇳🇿 New Zealand Standard 30-day return policy applies. Consumer Guarantees Act respected.
🇸🇬 Singapore Standard 30-day return policy applies. Singapore Consumer Protection (Fair Trading) Act respected.

🌎 Americas

Country Consumer Rights
🇺🇸 United States Standard 30-day return policy applies. No mandatory federal cooling-off period beyond our policy.
🇨🇦 Canada Standard 30-day return policy applies. Provincial consumer protection regulations respected.
🇲🇽 Mexico Standard 30-day return policy applies. Mexican Federal Consumer Protection Law respected.
🇧🇷 Brazil Standard 30-day return policy applies. Brazilian Consumer Defense Code respected.
🇦🇷 Argentina Standard 30-day return policy applies.
🇨🇱 Chile Standard 30-day return policy applies.

For any questions about returns, refunds, or your consumer rights — we're here to help.

📧 sales@revelsmart.com