Politica de rambursare
Last Updated: April 2025
At RevelSmart, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to help with a clear and fair return and refund policy.
🕒 Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✅ Eligibility Criteria
To be eligible for a return:
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The item must be unused, in the same condition you received it
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Original tags and packaging must be intact
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A receipt or proof of purchase is required
📧 To initiate a return, contact us at: sales@revelsmart.com
Once your return is approved, you’ll receive a return shipping label and instructions. Returns without prior approval will not be accepted.
📦 Damages & Issues
Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the wrong item, contact us right away so we can resolve the issue promptly.
🚫 Exceptions / Non-Returnable Items
The following items cannot be returned:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized items
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Personal care products (e.g., cosmetics, grooming items)
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Hazardous materials, flammable liquids, or gases
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Gift cards
If you are unsure whether your item is eligible, please reach out to us.
🔁 Exchanges
To make an exchange, we recommend returning the original item and placing a new order once the return is accepted.
🇪🇺 EU 30-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 30 days of delivery — for any reason and without justification. Items must meet the same return criteria listed above.
💳 Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved.
If approved:
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The refund will be processed to your original payment method within 14 business days
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Processing times may vary depending on your bank or credit card company
If more than 15 business days have passed and you haven't received your refund, please contact us at sales@revelsmart.com
For any questions about returns or refunds, don’t hesitate to reach out:
📧 sales@revelsmart.com
